Who we are

Carlos Alonso – Douro Wine Company Lda, Tax Identification Number 516209370, with registered office at Parque Industrial de Alijó, Lote 24 5070-072 Alijó, hereinafter referred to as Carlos Alonso.

Our website address is www.carlosalonso.wine

You can contact us using the following contact information:

Email: info@carlosalonso-dourowine.pt

Telephone: +351 259 958 229 (Call to a national landline)

We are committed to protecting your personal data. To that end, we have developed this Policy, which reflects our commitment to respecting personal data protection rules. Additionally, we have adopted appropriate measures to ensure the integrity and confidentiality of your data, as well as all other rights to which you are entitled.

What personal data is collected and how is it collected?

Contact form

When you contact us through the contact form available on our website to request information, we collect and record your personal data for the purpose of providing the requested service or information. The data collected in this form is: full name, email, and phone number.

Emails

When you contact us via email, we collect your email address so that we can respond directly to your communication.

Telephone contact

When you contact us by phone, we may collect your phone number if we need to contact you again regarding information or services to be provided.

Conteúdo incorporado de outros sites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). O conteúdo incorporado de outros sites comporta-se tal como se o utilizador visitasse esses sites.

These websites may collect data about you, use cookies, incorporate third-party tracking, monitor your interactions with them, including recording interactions with embedded content if you have an account and are logged in to that website.

Links to other websites

Our website, www.carlosalonso.wine, may include links to other websites that are not affiliated with Carlos Alonso. The provision of such links is done in good faith, and Carlos Alonso cannot be held responsible for the collection and processing of personal data carried out through these websites, nor can it assume any responsibility for such websites, particularly regarding their accuracy, reliability, and functionalities.

Cookies

“Cookies” are small software tags that are stored on your computer through your browser, retaining only information related to preferences, and therefore do not include personal data. These cookies are absolutely essential for the website to function correctly. This category only includes cookies that ensure basic functionalities and security features of the website. These cookies do not store any personal information.

You can view the cookie policy at: https://carlosalonso.wine/politica-de-cookies/

How can you manage cookies?

All browsers allow users to accept, refuse, or delete cookies, and also to notify the user whenever a cookie is received, namely through the selection of appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser.

Please note, however, that disabling cookies may prevent some web services from functioning correctly, partially or completely affecting website navigation.

How your data is handled

The processing of personal data consists of an operation or set of operations performed on personal data or sets of personal data, whether by automated means or not, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure or destruction.

Carlos Alonso undertakes to guarantee in all cases strict compliance with personal data protection legislation, which is stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for any purpose other than that for which it was collected or for which the data subject has given consent.

Who your data is shared with.

The data collected on this website is for the exclusive use of Carlos Alonso.

How long is your data retained?

We retain your data for the time necessary to provide you with information or services in an effective manner.

Que direitos tem sobre os seus dados

Right of access

You have the right to confirm that your personal data is being processed and, if so, to obtain a copy of that data and complete information about the processing.

Right to rectification

You have the right to correct errors, modify data that may be inaccurate or incomplete, and ensure that the information processed is correct.

Right to suppression

You have the right to have your data deleted without undue delay if the processing is unlawful or if the purpose of the processing or collection no longer applies.

Right of restriction

You have the right to request the suspension of processing if such processing is illegal or inappropriate.

Right to object

You have the right to object to the processing of your data if the purpose of the processing is direct marketing or if the processing should be stopped for reasons related to your personal situation, unless we demonstrate compelling legitimate grounds for continuing the processing or if the processing is necessary to establish or defend legal claims.

Right not to be subject to automated individual decisions.

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such processing is necessary for the performance of a contract, is permitted by law, or is based on your explicit consent.

These rights do not include any personal data that is required to be kept for administrative, legal, or security purposes.

Where your data is sent

Carlos Alonso may disclose your data to law enforcement, specifically to police, judicial, tax, and regulatory authorities, for the purpose of complying with legal obligations.

Security

Carlos Alonso is committed to ensuring the protection and security of the personal data provided to it, having approved and implemented strict rules in this regard. Compliance with these rules is an obligation for all those who legally access them.

Given Carlos Alonso’s concern and commitment to protecting personal data, security measures of a technical and organizational nature have been adopted to protect the personal data made available to him against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.

Access to Customers’ personal information is limited to employees who have a legitimate need to access that information in order to provide services to the Customer, in the performance of their duties.

Additionally, third-party entities that, within the scope of service provision, process Clients’ personal data on behalf of and for Carlos Alonso, are obliged, in writing, to implement appropriate technical and security measures that, at any given time, meet the requirements set out in current legislation and ensure the protection of the data subject’s rights (namely, the protection of Clients’ privacy and personal data).

Therefore, any entity subcontracted by Carlos Alonso will process the personal data of our Clients on behalf of and for the account of Carlos Alonso, adopting the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. In any case, Carlos Alonso remains responsible for the personal data made available to it.

Notwithstanding the security measures adopted by Carlos Alonso, we warn all internet users to adopt additional security measures, namely, ensuring that they use an up-to-date PC and browser in terms of security patches, properly configured, with an active firewall, antivirus and anti-spyware, and that they verify the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust.

Contact information

For any information regarding our privacy policy, to exercise your rights regarding your data, or to object to receiving our newsletter, please contact us via email at info@carlosalonso-dourowine.pt.

How to complain

Without prejudice to the possibility of submitting complaints directly to Carlos Alonso, through the contacts provided for this purpose, you may complain directly to the Supervisory Authority, which is the National Data Protection Commission (CNPD), using the contacts provided by this entity for this purpose.

Future changes to this Privacy Policy

In the future, it may be necessary to update or revise this Privacy Policy. Carlos Alonso reserves the right to do so at any time and without prior notice, publishing the revised version at www.carlosalonso.wine.

These changes will take effect from the date of publication and will only apply to personal information collected after the publication of the revised version.